Complaints Policy for leverage.trading
Last Updated: [12-05-2024]
At leverage.trading, we strive to provide accurate and valuable content. However, we understand that sometimes issues or concerns may arise. This Complaints Policy outlines how you can raise a complaint and how we will handle it.
1. Purpose
- The purpose of this policy is to ensure complaints are handled fairly, consistently, and resolved promptly.
2. Scope
- This policy applies to complaints about our website content, services, or any other aspect of your interaction with leverage.trading.
3. How to Submit a Complaint
- Email: Please send your complaint to hello@leverage.trading with “Complaint” in the subject line.
- Details: Include the following details in your complaint:
- Your name and contact information.
- Description of the issue or concern.
- Links or references to the relevant content.
- Any other information that may help us investigate.
4. How We Handle Complaints
- Acknowledgment: We will acknowledge receipt of your complaint within [2-5] business days.
- Investigation: Our team will review your complaint impartially and investigate the issue.
- Resolution: We will aim to resolve your complaint within [10-15] business days. If it requires more time, we will inform you of the expected timeframe and progress.
5. Possible Outcomes
- If the complaint is valid, we may:
- Correct factual inaccuracies in our content.
- Remove or revise misleading or offensive content.
- Review and improve internal processes to prevent future issues.
- If we find the complaint to be unjustified, we will provide a detailed explanation.
6. Escalation Process
- If you’re unsatisfied with our response or resolution, you may request that the complaint be escalated to a senior team member. Please respond directly to our complaint acknowledgment email.
7. Continuous Improvement
- We value your feedback and regularly review complaint data to improve our services and content.
8. Contact Us
- If you have any questions about this policy, please contact us at hello@leverage.trading.